:root{--bg:#f7f8fa;--surface:#fff;--border:#e6e8ec;--border-soft:#eef0f3;--text:#1a1d21;--text-2:#707784;--text-3:#98a0ac;--accent:#2f8fec;--accent-ink:#1668c4;--accent-wash:#eaf4fe;--green:#1a7d47;--green-wash:#e4f5ec;--amber:#a8690a;--red:#c0392b;--violet:#5a44c9;--violet-wash:#ece8fb;--radius:10px}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;font-family:Manrope,system-ui,-apple-system,Segoe UI,sans-serif;background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased}a{color:var(--accent);text-decoration:none}button,input,textarea,select{font-family:inherit}::-webkit-scrollbar{width:10px;height:10px}::-webkit-scrollbar-thumb{background:#d9dde2;border-radius:8px;border:2px solid var(--bg);background-clip:padding-box}.app{display:flex;height:100%;overflow:hidden}.spinner{width:22px;height:22px;border:3px solid var(--border);border-top-color:var(--accent);border-radius:50%;animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.center{display:flex;align-items:center;justify-content:center;height:100%}.sidebar{width:232px;flex-shrink:0;background:var(--surface);border-right:1px solid var(--border);display:flex;flex-direction:column;padding:20px 14px}.brand{display:flex;align-items:center;gap:10px;padding:6px 8px 22px;font-weight:800;font-size:15px}.brand .logo{width:32px;height:32px;border-radius:9px;background:var(--accent);color:#fff;display:flex;align-items:center;justify-content:center;font-size:15px}.nav{display:flex;align-items:center;gap:11px;padding:9px 10px;border-radius:9px;font-size:13.5px;font-weight:600;color:#4b515c;cursor:pointer;border:0;background:0;width:100%;text-align:left}.nav:hover{background:#f4f5f7}.nav.on{background:var(--accent-wash);color:var(--accent-ink);font-weight:700}.nav svg{width:19px;height:19px;flex-shrink:0}.nav .count{margin-left:auto;background:var(--accent);color:#fff;font-size:11px;font-weight:700;padding:1px 7px;border-radius:999px}.side-user{margin-top:auto;display:flex;align-items:center;gap:10px;padding:12px 8px 4px;border-top:1px solid var(--border-soft)}.avatar{display:flex;align-items:center;justify-content:center;border-radius:50%;font-weight:700;flex-shrink:0;background:#dcebfa;color:var(--accent-ink)}.page{flex:1;display:flex;flex-direction:column;min-width:0}.topbar{height:64px;flex-shrink:0;border-bottom:1px solid var(--border);background:var(--surface);display:flex;align-items:center;gap:12px;padding:0 28px}.topbar h1{font-size:17px;font-weight:800;margin:0}.page-body{flex:1;overflow-y:auto;padding:22px 28px 28px}.card{background:var(--surface);border:1px solid var(--border);border-radius:12px}.btn{border:0;border-radius:10px;background:var(--accent);color:#fff;font-size:13px;font-weight:700;padding:9px 15px;cursor:pointer;display:inline-flex;align-items:center;gap:7px}.btn.ghost{background:#fff;border:1px solid var(--border);color:#4b515c}.btn:disabled{opacity:.5;cursor:default}.chip{display:inline-flex;align-items:center;gap:7px;background:#fff;border:1px solid var(--border);border-radius:9px;padding:7px 11px;font-size:12.5px;font-weight:600;color:#4b515c;cursor:pointer}.input{height:40px;border:1px solid #dfe3e8;border-radius:10px;padding:0 12px;font-size:13.5px;width:100%;background:#fff;color:var(--text)}textarea.input{height:auto;padding:10px 12px;resize:vertical}.field{display:block;margin-bottom:14px}.field>span{display:block;font-size:12px;font-weight:600;color:#4b515c;margin-bottom:6px}.badge{font-size:11px;font-weight:700;padding:2px 9px;border-radius:6px}.badge.admin{background:var(--violet-wash);color:var(--violet)}.badge.agent{background:#e8f0f9;color:#3f6f9e}.pill{display:inline-flex;align-items:center;gap:6px;font-size:11.5px;font-weight:700;padding:4px 10px;border-radius:999px}.pill.open{background:var(--green-wash);color:var(--green)}.pill.pending{background:#fcecd2;color:var(--amber)}.pill.closed{background:#eef0f3;color:var(--text-3)}.dot{width:6px;height:6px;border-radius:50%;background:currentColor}.seg{display:flex;background:#f1f3f5;border-radius:9px;padding:3px;gap:2px}.seg button{flex:1;font-size:11.5px;font-weight:600;padding:6px 8px;border-radius:7px;border:0;background:0;color:#6b7280;cursor:pointer;white-space:nowrap}.seg button.on{background:#fff;color:var(--text);box-shadow:0 1px 2px #00000014}.lbl{display:block;font-size:10.5px;font-weight:700;letter-spacing:.07em;color:var(--text-3);margin-bottom:9px}.login{display:flex;height:100%}.login .brandpanel{width:46%;max-width:560px;background:var(--accent);color:#fff;padding:56px;display:flex;flex-direction:column;justify-content:space-between}.login .brandpanel h2{font-size:32px;font-weight:800;line-height:1.22;max-width:380px}.login .formpanel{flex:1;display:flex;align-items:center;justify-content:center;padding:40px;background:#fff}.login form{width:340px}.err{background:#fdecec;color:#b3261e;border:1px solid #f5c6c4;border-radius:8px;padding:9px 12px;font-size:12.5px;margin-bottom:14px}.inbox{display:flex;flex:1;min-width:0}.convlist{width:344px;flex-shrink:0;background:var(--surface);border-right:1px solid var(--border);display:flex;flex-direction:column}.convlist .head{padding:14px 16px 12px}.channel-switch{width:100%;display:flex;align-items:center;gap:9px;background:#fff;border:1px solid var(--border);border-radius:10px;padding:8px 11px;cursor:pointer;margin-bottom:12px}.channel-switch .sq{width:22px;height:22px;border-radius:6px;color:#fff;display:flex;align-items:center;justify-content:center;font-weight:800;font-size:11px}.filters{display:flex;gap:6px;padding:0 16px 12px;flex-wrap:wrap}.tab{font-size:12px;font-weight:600;padding:5px 11px;border-radius:999px;border:1px solid var(--border);background:#fff;color:#6b7280;cursor:pointer}.tab.on{background:var(--accent);border-color:var(--accent);color:#fff}.convs{flex:1;overflow-y:auto;border-top:1px solid var(--border-soft)}.cv{display:flex;gap:11px;padding:11px 14px;cursor:pointer;width:100%;text-align:left;border:0;border-left:3px solid transparent;background:var(--surface)}.cv:hover{background:var(--bg)}.cv.sel{border-left-color:var(--accent);background:#f5f9fe}.cv .row1{display:flex;align-items:baseline;gap:8px}.cv .name{font-weight:700;font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.cv .time{margin-left:auto;font-size:11px;color:var(--text-3);white-space:nowrap}.cv .row2{display:flex;align-items:center;gap:8px;margin-top:3px}.cv .preview{flex:1;min-width:0;font-size:12.5px;color:var(--text-2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.cv .unread{background:var(--accent);color:#fff;font-size:10.5px;font-weight:700;min-width:18px;height:18px;padding:0 5px;border-radius:999px;display:flex;align-items:center;justify-content:center}.cv .who{font-size:10px;font-weight:700;color:var(--violet);background:var(--violet-wash);padding:2px 6px;border-radius:6px}.chat{flex:1;display:flex;flex-direction:column;min-width:0;background:var(--bg)}.chat .head{height:64px;flex-shrink:0;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:12px;padding:0 18px;background:var(--surface)}.msgs{flex:1;overflow-y:auto;padding:20px 22px;display:flex;flex-direction:column;gap:12px}.bubble{max-width:64%;padding:9px 13px;font-size:13.5px;line-height:1.5}.bubble.in{align-self:flex-start;background:#fff;border:1px solid #e8eaee;border-radius:4px 14px 14px;color:#22262b}.bubble.out{align-self:flex-end;background:var(--accent);border-radius:14px 4px 14px 14px;color:#fff}.bubble.pending{opacity:.7}.meta{font-size:10.5px;color:var(--text-3);margin-top:3px}.meta.out{align-self:flex-end}.composer{flex-shrink:0;border-top:1px solid var(--border);background:var(--surface);padding:12px 16px}.composer .row{display:flex;align-items:flex-end;gap:10px}.composer textarea{flex:1;background:#f4f5f7;border:1px solid var(--border);border-radius:12px;padding:11px 14px;font-size:13.5px;resize:none;max-height:120px}.iconbtn{width:40px;height:40px;border-radius:11px;border:0;background:var(--accent);color:#fff;display:flex;align-items:center;justify-content:center;cursor:pointer;flex-shrink:0}.canned{display:flex;gap:6px;margin-top:9px;flex-wrap:wrap}.canned span{font-size:11.5px;font-weight:600;color:#2f6fb8;background:#eef4fb;padding:4px 10px;border-radius:999px;cursor:pointer}.contactpanel{width:296px;flex-shrink:0;border-left:1px solid var(--border);background:var(--surface);padding:22px 18px;display:flex;flex-direction:column;gap:20px;overflow-y:auto}.kv{display:flex;align-items:center;gap:10px;font-size:12.5px;color:#4b515c}.table{width:100%;border-collapse:collapse}.table th{font-size:10.5px;font-weight:700;letter-spacing:.05em;color:var(--text-3);text-align:left;padding:12px 14px;background:#fafbfc;border-bottom:1px solid var(--border)}.table td{padding:12px 14px;border-bottom:1px solid var(--border-soft);font-size:12.5px}.table tr:last-child td{border-bottom:0}.switch{width:34px;height:19px;border-radius:999px;position:relative;display:inline-block;cursor:pointer;background:#d3d7dd;border:0}.switch.on{background:var(--accent)}.switch i{position:absolute;top:2px;width:15px;height:15px;background:#fff;border-radius:50%;transition:left .12s}.switch i{left:2px}.switch.on i{left:17px}.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:16px}.kpi .k-label{font-size:12px;color:var(--text-2);font-weight:600}.kpi .k-value{font-size:26px;font-weight:800;margin-top:6px;letter-spacing:-.02em}.kpi .k-delta{font-size:11.5px;color:var(--text-3);margin-top:5px}.modal-scrim{position:fixed;top:0;right:0;bottom:0;left:0;background:#11141973;display:flex;align-items:center;justify-content:center;z-index:50}.modal{width:452px;background:#fff;border-radius:16px;padding:24px;box-shadow:0 24px 60px #00000040;max-height:90vh;overflow-y:auto}.modal h3{margin:0 0 20px;font-size:16px;font-weight:800}.modal .actions{display:flex;justify-content:flex-end;gap:10px;margin-top:8px}.hm{display:grid;grid-template-columns:repeat(8,1fr);gap:3px;flex:1}.hm i{height:20px;border-radius:4px;display:block}